Delete your Reelora account

How to ask for deletion

• Send an email to contact@reelora.com from the email on your account, or from the phone number on your account if you have no email.
• Use the subject line “Delete my Reelora account”.
• Include the full name on the account and the mobile number you used to sign in.
• Tell us whether you want the whole account deleted, or only a specific listing or photo removed.

We confirm the request and delete the account within 30 days, unless a booking or payment is still open. If a booking is open, we finish or cancel that booking first, then delete the account.

What we delete

• Name, phone number, and email from the profile.
• Profile photo, listings, slots, and saved searches.
• Sign-in access, so the account can no longer be used.
• Identity documents uploaded for provider review, after any active check is finished.

What we keep, and for how long

• Booking and payment records, including amounts, status, and a non-public reference to the parties, for up to eight years where Indian tax or payment rules require it.
• Reviews that do not show your phone or email. We remove your name from the public review when we can do that without breaking the booking record.
• Records we must keep for a legal claim, fraud check, or chargeback, until that matter is closed.

Kept records are not used to market to you. They are not shown on a public profile.

Deleting the app is not enough

Removing Reelora from your phone does not delete the account. Use the email steps above. More detail on personal data is in the Privacy Policy.